PABX Intercom System/VoIP
PABX (Private Automated Branch Exchange) Intercom systems refer to an internal telecommunications network of a company that facilitates direct connection with different locations, departments, and/or branches of a company. Not only this, but PABX Intercom systems also allow the users to connect with people outside of the company by using regular phone lines or VoIP services as configured by the company.
The PABX is a computerized system which includes a Central Control Unit that manages all incoming and outgoing calls and routes them to the desired extensions. They can automatically route calls between different extension lines based on call dialer’s choice or call receiver’s availability. PABX systems also facilitate conference calls, call waiting, call recording, call queuing and call waiting and many other telephony features.
One of the most important features of a PABX system is the IVR or Interactive Voice Response feature which exponentially improves the user experience of any person calling on a company’s main line, help line or any other number. The IVR works as a Virtual receptionist, and provides the users different options to choose so that they can be connected with the relevant person or department that they’re looking for. PABX also help in monitor and control of telecommunications facility of the organization and can manage calling privileges assigned to different personnel, department, and locations.
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IP PABX Systems also utilize VoIP technology to convert analogue phone signals into digital signals so that communication can be carried out digitally over the internet. This integration allows a number of developments and improvements in an organization’s telecommunications system by enabling video calling, mobile integration, cost efficiency and enhanced security and privacy to safeguard any confidential or sensitive conversations.Â
Further technical integrations in the PABX System can also automate a number of tasks for companies such as customer complaint filing, request-a-call-back service, and providing basic information to customer. Phone banking is one of the prime examples of utilizing the phone service to facilitate a large number of customers without the need to engage staff to interact with them. Instead, an automated and pre-programmed voice verifies customer credentials and fetches various data parameters for the customer such as bank balance, last transaction, credit card payment deadline, etc.
With proper configuration and smart integrations, a PABX system can streamline the entire communication flow of an organization resulting in efficiency and productivity of workers as well as increased levels of customer satisfaction!
Fastech Solutions excels in providing customized PABX solutions, offering comprehensive consultation, design, and implementation services tailored to unique communication needs of businesses according to their business domain. With expertise across traditional analog, digital, IP-based, and hosted PABX systems, our solutions offer integration, scalability, and deployment of advanced features. Our commitment extends beyond installation to uncompromised customer service standards, ongoing support and maintenance, and proper training, to make sure that your telecommunication system portrays optimal performance and end-user satisfaction.